Exception Center

All AI and system exceptions with severity, recommended action, and assignment. RFQs are always preserved — never lost due to integration failures.

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EXC-2241LOW CONFIDENCEHIGHOPEN2026-10-07 09:08

Hazmat UN number extraction confidence below threshold (68%)

Action:Verify UN number and hazard class with customer before quoting.

RFQ-10485Assigned: M. Kowalski

EXC-2242NO CARRIERMEDIUMOPEN2026-10-07 09:55

No carrier availability found for step deck equipment on lane PHX→DEN

Action:Expand carrier search radius or request alternate equipment.

RFQ-10488Assigned: M. Kowalski

EXC-2243MISSING INFORMATIONHIGHIN PROGRESS2026-10-07 10:58

Pickup window not specified; delivery date may conflict with transit time

Action:Contact customer to confirm pickup window and delivery deadline.

RFQ-10492Assigned: M. Kowalski

EXC-2244PRICING ERRORCRITICALOPEN2026-10-07 12:21

Insufficient historical lane data for power-only lane CHI→STL

Action:Manual pricing required. Escalate to pricing manager.

RFQ-10497Assigned: M. Kowalski

EXC-2245DUPLICATE RFQMEDIUMIN PROGRESS2026-10-07 08:33

Possible duplicate of RFQ-10479 (same customer, lane, pickup date)

Action:Confirm with customer whether this is a re-quote or new shipment.

RFQ-10483Assigned: T. Nguyen

EXC-2246DOCUMENT ERRORLOWOPEN2026-10-07 10:41

Attached PDF partially unreadable — 2 pages failed OCR

Action:Request clearer document copy from customer.

RFQ-10491Assigned: T. Nguyen

EXC-2247INVALID DATAMEDIUMOPEN2026-10-07 11:48

Origin ZIP code does not match stated city (Dallas, TX)

Action:Validate origin address with customer.

RFQ-10495Assigned: Unassigned

EXC-2248TMS ERRORHIGHRESOLVED2026-10-07 07:22

TMS API timeout during shipment sync — RFQ preserved

Action:Retry TMS sync. Verify TMS endpoint health.

RFQ-10478Assigned: System